Privacy Policy for xhail (xhailRider & xhailDriver)

1. Information We Collect

1.1 Personal Information

• First Name & Last Name – Used to identify users and drivers.
• Email Address – Used for communication and account verification.
• Phone Number – Used for ride notifications and customer support.
• Password – Secures your account.

1.2 Location Information

• Real-Time Location Data – Used for navigation and driver connection.
• Background Location Tracking – For trip tracking and safety.
• Destination Information – Stored for trip facilitation and routing.

1.3 Payment Information

• We securely collect payment details through third-party processors.
• We do not store your financial details.

2. How We Use Your Information

• Provide and manage ride-hailing services.
• Facilitate payments and issue receipts.
• Enhance app functionality and security.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following cases:

• With Drivers – Riders' names, pickup/drop-off locations, and phone numbers are shared with drivers to complete rides.
• With Payment Providers – To process transactions securely.
• With Law Enforcement – If required by law or to ensure safety.
• With Service Providers – To improve app performance (e.g., analytics providers).

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. Always safeguard your account credentials.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. Always safeguard your account credentials.

5. Your Rights and Choices

Depending on your region, you may have the right to:

• Access the personal data we hold about you.
• Update or Delete your account information.
• Opt-out of marketing communications.
• Request Data Portability (where applicable).

6. Data Retention & Account Deletion

We retain user data only as long as necessary for service and legal obligations. If you wish to delete your account, contact us at moby@mobydesigns.com. Your account will be permanently deleted within 24 hours of your request.

7. Cookies & Tracking Technologies

We use cookies and analytics tools to improve the app experience. You can manage your preferences in your device settings.

8. Third-Party Links

Our app may contain links to third-party services. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app, and your continued use signifies acceptance.

10. Contact Us

For questions, contact us at:

📧 moby@mobydesigns.com

📍 Building 1 Ground Floor, 5 Woodlands Dr, Woodmead, Sandton, 2191